Performance
4.4/5
- ≤1haverage response time
- 96.9%on-time delivery rate
- US $60,000+{0} orders
Design-based customization
Sample-based customization
Raw-material traceability identification
Finished product inspection
Main products
Main product
$13.65 - $15.58
Shipping to be negotiated
Min. Order: 2 pieces
Profile
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by Intertek
by Intertek- Overview
- Company registration date2023-10-09Floor space(㎡)50Accepted languagesEnglishYears exporting1Years in industry1
- Production capabilities
- Production machines41
- Quality control
- Product Support traceability of raw materialsYesProduct inspection methodInspection of all products
- Trade background
- Supply chain partners5Main client typesRetailer, Wholesaler, Brand business, For private use, Manufacturer
- R&D capabilities
- Customization optionssample processing, graphic processing, customized on demand, sample processing, graphic processing, customized on demandNew products launched in last year1000R&D engineers1R&D engineer education levels1 juniorCollege
Reviews (61)
good qualities and nice customer service
Response from supplier:
Thank you for your affirmation. We will continue to work hard to bring you a pleasant shopping experience and more high-quality products
28 Apr 2024
I ordered customized t-shirts and provided detailed tech packs for the goods. From the beginning the supplier produced a first batch without doing a pre-production sample like we agreed. I requested fotos of the labels and customized parts, which were all wrong. The supplier produced a second batch where I requested a picture of every label before sending the order to avoid what now happend - that unacceptable goods will be sent to me. Everything looked correct. When the goods arrived I saw that one label on all items had printed FOLD HERE, an instruction from my tech pack, on all of the shirts. The mistake was not included in order for me to make the second payment and the goods could be shipped. No refund was offered because I already received the goods and everything was produced „according to tech pack“. He expected me to paint over the labels and no replacement was offered.
This has been the worst experience I ever had on Alibaba.
Response from supplier:
First of all, I apologize for the bad shopping experience you had. In the technical package you provided, you did not specifically mark the words "fold here". After the problem occurred, I actively communicated with you to try to solve the problem, and clearly expressed my willingness to reprint the correct side label and send it over. You can process it yourself and make some compensation. It was originally a small problem, but you ignored my active communication and directly applied for a full refund before applying for arbitration. We made it entirely according to the technical package you provided, and customized goods cannot be returned or refunded. We are all merchants, which is common sense. When encountering customers like you, I am also helpless and have no choice. There is room for communication
27 Apr 2024
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